Refund policy

Refund & Return Policy 
At sujizmart, customer satisfaction is our priority.
Return Eligibility
You received a damaged product.
You received a defective product.
You received the wrong product.
Items are missing from your package.
Mandatory Unboxing Video
To process any return, replacement, or refund request, customers must provide a continuous 360° unboxing video recorded from before opening the package until the product is fully removed and inspected.
The video must:
Start before opening the parcel.
Clearly show the shipping label.
Be continuous without pause or editing.
Clearly show the product and all accessories.
Claims without a valid unboxing video may not be eligible for a refund or replacement.
Return Conditions
Returned products must:
Be unused.
Be in their original packaging.
Include all accessories, manuals, and tags.
Non-Returnable Items
Returns are not accepted for:
Used products.
Products damaged by the customer.
Customized or personalized products.
Clearance or final sale items.
Refund Process
Once the returned product is received and inspected, approved refunds will be processed within 5–7 business days using the original payment method.
Return Shipping
Unless the product is defective or incorrectly delivered, return shipping charges are the responsibility of the customer

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sujizmart@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sujizmart@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sujizmart@gmail.com.